Returns & Exchanges

Due to the consumable nature of our products, we offer a 30-day satisfaction guarantee on your first order to ensure you love your tea.

Return Process

• 1.
  Initiate Request

  Email our support team with your order number and the reason for the return or exchange.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and ship them back to our distribution center.

• 4.
  Refund Processing

  Once received and inspected, your refund or exchange will be processed within 5-7 business days.